Payment Problems

Should you encounter payment problems such as order appearing as unpaid, contact support@bolehvpn.net with the following information:

Your username
Invoice ID of the affected order (can be found at https://users.bolehvpn.net/orders)
Payment processor (Paypal, Bitpay, Paymentwall, Paydollar, Coinpayments, Molpay et al.)
Payment processor's reference number
Approximate time and date of payment
Any relevant receipts from the payment processor

Do not cancel and delete your order!

For cryptocurrencies such as Bitcoin, please allow some time before the transaction is confirmed in the blockchain and the status reflected by the payment processor. This is especially true when there is a long list of unconfirmed transactions on the cryptocurrency network.

Please take note of our Refund Policy as outlined in the Terms of Service.

Further reading:
Unconfirmed Transactions - Blockchain.info